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Operations

Incidents & alarms

Correlated operational facts, ownership and support references without collapsing distinct events into one status.

Station connection lost

INC-24091critical

Bordeaux Gare · FR*MBT*E4001

Opened14:14 · 47 minOwnerUnassignedSourceCSMS connectionCorrelationcorr_8P2K7F

Meter values stopped during active transaction

INC-24090critical

Lyon Part-Dieu · EVSE 2

Opened14:29 · 32 minOwnerNOC FranceSourceMetering anomalyCorrelationcorr_3A9X1L

OCPI session queue delayed

INC-24089warning

Gireve production connection

Opened14:37 · 24 minOwnerRoaming opsSourceOCPI 2.2.1Correlationcorr_4R1J6Q

Site load above operating threshold

INC-24088warning

Paris Champs-Élysées

Opened14:48 · 13 minOwnerEnergy opsSourceSmart chargingCorrelationcorr_7D5M2C
Evidence timeline
Example correlation for the highest priority issue

14:14:02 · Station disconnected

CSMS connection manager · Observed

14:14:31 · Heartbeat grace period elapsed

Connectivity projection · Confirmed

14:15:04 · Incident created

Incident policy · Committed

14:18:22 · Reconnect attempt failed

OCPP gateway · Observed

14:42:10 · Technician notified

Support automation · Delivered